Order Information
Order Changes:
Orders are entered into our production folder immediately they are placed .
Changes to your order are subject to the following conditions:
If the requested change can be achieved at the current stage of production on your neck or body, a $50.00 charge will apply. (Strictly Enforced due to recent activities),
They will also obviously be resetting the turnaround time to a certain degree.
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If the requested change requires us to restart production with a new neck or body, a 20% restocking charge will apply to the purchase price of the item.
Warranty:
\Our basic warranty is 90 days for defects in material or workmanship for finished necks and bodies. All items shipped to you from Parklane Guitars should be inspected upon receipt. We will gladly accept the return of products that are defective due to an issue in manufacturing and/or workmanship for 90 days from the date of receipt. Any issues resulting from atmospheric conditions, i.e. warp or twist,Fret Sprout ( There are many reasons Fret Sprout may occur) are not covered no matter how you claim to have looked after your neck. Each case is different though and we may respond differently. Any returns must be pre-approved and a Return must be authorized. All returned items must be in ORIGINAL, UNALTERED condition. Customers are responsible for the shipping of the returned items. Also please be sure you use the provided Allen Key Wrench so damage doesn't occur to the Truss rod. If you happen to lose your wrench contact us we can send you a replacement for cost price plus shipping
*Any order with custom inlay may be subject to non return policy*
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Order Cancellations:
Custom orders canceled during the build process will incur a 30% (Strictly Enforced due to recent activities) restocking fee. A restocking fee for completed orders is 30%.
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Tracking Information:
When your order ships, you should receive an email saying that your order has shipped. Please log in to your account to see the tracking number.
Shipping Information
Domestic Shipping:
For domestic shipments in the continental United States our standard method is USPS (United States Postal Service).
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International Shipping:
For shipments outside of the United States, we use USPS “Priority Mail International.” We will soon offer UPS for an additional cost.
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You will be responsible for assuring that the product can be lawfully imported to the destination country. When ordering from parklaneguitars.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be handled by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
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When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
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Please do not ask us to mis-represent the value of a shipment to overseas. We are unable to carry out such requests. Doing so could put our business at risk.
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Once our product leaves the United States we can not hold responsibility if the order is held in customs indefinitely or lost in your country. Especially with the current Covid situation taking place in the world.
Tracking Information:
When your item ships, you should receive an automated email saying that the order has shipped. Please login into your account to see the tracking number.
